Job Description

Location: Jeffersonville, Indiana
Job ID: 132227
Work Type: Regular Full-Time
Shift: Days
Facility Group: Norton Clark Hospital

Job Description

Responsibilities

The Director of Patient Access manages and coordinates all activities in Patient Access, providing a quality service to patients, physicians and ancillary areas. Promotes learning on updated P & P, technology, systems and additional services being offered by the facility. Achieves improved patient satisfaction through strong customer service skills while adhering to compliance guidelines, P & P, etc. Direct of System wide consistency and standardization of work flow, policy, procedures, technology and people. Reviews and evaluates employee/manager performance in accordance with Performance standards. Leads and directs teamwork initiatives throughout Patient Access and with all down stream customers, physicians, physician offices and patients. Director and challenger of change. Role model for “doing the right thing.”

Key Accountabilities:

• Coordinates facility information regarding insurance dictionary standardization, in accordance with Managed Care and CBO communications to adhere to payor authorization and reimbursement requirements. Facilitates relationships with management peers to ensure Patient Access processes, policies and technology are in line with NHC strategic goals and objectives.
• Ensure compliance with Medicare OIG guideline with the completion of MSPQ and following ABN processing requirements. Ensures staff meets HIPAA compliance requirements, in addition to federal, state and local regulations.
• Interviews, hires, develops and counsels staff as required to meet patient satisfaction and revenue cycle goals and objectives.
• Directs daily operations assuring staffing meets expectations minimizing patient wait times while adhering to compliance, financial and demographic requirements in all areas of Patient Access department.
• Represent and directs facility in hospital/system projects to support system implementations, policy/procedures and process redesign.

Qualifications

Required:

• One year management in patient access
• Bachelor's Degree
• Without a Bachelor's Degree: 8 years relevant experience

Desired:

• Three years management in patient access

Screening requirements:

• Background check
• License & education verification
• Employment reference verification
• Drug Screen

Norton Healthcare offers a competitive benefit package, including:

• Paid vacation, sick days and holidays
• Paid parental leave
• 403b/401k retirement plan
• View more: Benefits Guide
• Medical, Dental, and Vision Insurance

Discover meaningful career opportunities at NortonHealthcareCareers.com.
Norton Healthcare Careers — Together, We Will.
Norton Healthcare is a leader in serving adult and pediatric patients from throughout Greater Louisville, Southern Indiana, the commonwealth of Kentucky and beyond. The not-for-profit hospital and health care system is Louisville’s third largest employer, with more than 17,000 employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Employment Opportunity is the law.

Equal Employment Opportunity is the law Supplement

Pay Transparency Notice

PIf153dd3f420f-30492-36042970

Job Tags

Holiday work, Full time, Local area, Shift work,

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