Job Description

eCommerce Assistant Manager

Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!

Summary:

We are seeking a detail-oriented and strategic eCommerce Assistant Manager to oversee and enhance our online retail operations. This role involves managing daily eCommerce activities, optimizing inventory and sales processes, curating product assortments, and driving revenue growth. The ideal candidate combines analytical skills with creative merchandising expertise to deliver a seamless and engaging shopping experience while ensuring operational excellence.

Responsibilities:

Operations (30%)

• Act as the Deputy eCommerce Lead for the East Coast team, overseeing a team of 10+ members with a focus on leadership and collaboration.
• Handle customer service in urgent scenarios as part of a rotational CS/CRM responsibility.
• Manage in-house fleet operations, including driver coordination, payroll, and tip calculations.

Merchandising (70%)

• Execute and monitor merchandising strategies for online-to-offline delivery models, including local delivery, BOPIS (Buy Online Pick Up In Store), in-house fleet, and mail-order fulfillment.
• Manage product assortment, pricing, and listings across platforms such as SAP, Shopify, and TikTok Shop.
• Plan, source, and purchase a diverse range of products to expand the portfolio.
• Build and maintain strong vendor relationships, including negotiating costs and terms.
• Monitor category performance, optimize inventory control, and implement competitive pricing strategies to drive GMV and profitability.
• Collaborate with cross-functional teams to design and execute marketing and promotional plans.
• Identify opportunities for improvement and innovation to enhance customer satisfaction.
• Perform other duties as assigned by management.

Qualifications:

• A Bachelor’s degree with 3+ years of experience in operations and/or merchandising.
• A valid driver’s license required for occasional business trips and on-site events.
• Bilingual English and Mandarin Chinese is required.
• Proven experience in retail and eCommerce channels is highly preferred.
• Adaptability to a startup environment with a proactive and down-to-earth attitude.
• Strong negotiation, budgeting, and analytical skills; proficiency in Excel (VLOOKUP, Pivot Tables).
• Photography skills are a plus.
• Authorized to work in the United States without sponsorship.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions.

Working Conditions: 

• This job is performed in an environment that may have exposure to heat, noise, and other environmental factors.

Position Details:

• Employment Type: Full Time
• Location: 133 Randolph St., Brooklyn, NY 11237
• Travel: 10% ~ 25%
• Available to work on weekends and holidays as necessary.

Benefits: 

• Medical, Dental, Vision, and Life Insurance. 
• 401 (k) Retirement Saving Plan with 4% Company Match.
• Long-Term Services Award. 
• Employee Discount. 
• Paid Time Off.

Compensation:

The pay range for this job starts at $64,350 - $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.

Beware of Job Scams:

We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website:

Disclaimer:

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

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