Job Description

Job Title: Outside Sales Lead

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Outside Sales Supervisor

Department: Sales and Marketing

Location: Onsite: Lancaster, CA.

Location Status: Work will be primarily performed onsite in our office. Travel to and work from other Race offices or other off-site locations will be required.

Pay: Salary + Bonus Incentive Potential | Hourly rate $23-25/hr. | Total anticipated yearly compensation between $48,000-85,000 annual

Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at Race.com or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state.

Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.

Summary:

As an Outside Sales Lead at Race Communications, you will drive sales growth and lead a team of outside sales representatives. Reporting to the Outside Sales Supervisor, you will provide training, coaching, and mentorship, fostering a collaborative and productive team environment. Your role involves engaging in sales outreach, building customer relationships, and promoting our fiber optic internet, phone, and television services. You will use your product knowledge and customer service skills to provide accurate information and maintain detailed records. Participation in sales campaigns and events requires travel in your market, with a strong emphasis on safety and compliance.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid driver's license, subject to successful verification through a DMV check, is mandatory
• High School Diploma or GED or equivalent combination of education and experience is required
• Minimum of two years of experience in sales, outside sales preferably within the telecom sector, or a related field, with equivalent work experience in customer-facing roles required
• Minimum of one year of experience managing a team required
• Experience with direct sales, B2B sales, and/or channel sales within the telecom sector preferred
• Familiarity of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics) preferred
• Familiarity with telecom industry standards, regulations, and competitive landscape, including a comprehensive understanding of regulatory compliance, market trends, and competitor strategies preferred
• Proficiency in CRM systems and sales analytics tools such as Sales Rabbit, Tableau, and Salesforce required
• Ability to motivate outside sales representatives to achieve a target of 44 door-to-door sales per month, aligning efforts with market demand and company objectives while achieving lead target sales of 22 door-to-door sales per month
• Ability to travel moderate distances by both car and foot to meet with clients and outside sales representatives onsite or in field, as needed
• Willingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategies
• Ability to travel to multiple work sites, work overtime, weekends, holidays, or off hours as needed
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Essential Duties and Responsibilities:

Sales Team Leadership and Support:

• Under the direction of the Outside Sales Supervisor, helps support the outside sales representatives team
• Provides ongoing training, coaching, and mentoring for local team of outside sales representatives
• Foster a positive and collaborative team environment to maximize productivity and morale
• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook

Compliance and Ethics:

• Ensures compliance with all company policies, industry regulations, and ethical standards
• Promotes a culture of integrity and accountability within the sales team
• Maintains confidentiality of sensitive information and adhere to data protection policies

Sales Outreach and Customer Engagement:

• Sources new sales opportunities through door-to-door education of Race fiber optic internet, phone, and television services
• Identifies, assesses, and understands customer needs and requirements to achieve customer satisfaction
• Identifies potential sales opportunities, and generates interest and sales opportunities
• Builds relationships and trust with customers through open and interactive communication (listening)

Product Knowledge and Customer Service:

• Gains and retains extensive product knowledge as well as detailed comprehension of customer's requirements for Race fiber optic internet, phone, and television products
• Provides accurate, valid, and complete information when using our CRM and other software as provided

Documentation and Compliance:

• Keeps detailed records of customer interactions, processes customer accounts

Sales Campaigns and Events:

• Participates in sales and marketing campaigns and attends outside events (travel required)

Safety Protocols:

• Adheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment

Lead Responsibilities:

• Follows team procedures and guidelines, along with policies outlined in the Race Communications Employee Handbook.
• Assists the team with identifying training needs, facilitating professional development to enhance team skills and performance, and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently.
• Supports employees with team matters within multiple practices within the department in accordance with the organization’s policies and applicable laws.
• Lead and motivate team members to achieve goals, set performance standards, and provide constructive feedback through regular evaluations.
• Oversee the accurate and timely submission of timecards, ensuring compliance with payroll deadlines, while addressing discrepancies or issues.
• Address conflicts and resolve interpersonal issues within the team, fostering a positive work environment.
• Manage resources effectively, ensure the team has the necessary tools to succeed, and track progress towards clear, aligned objectives.
• Ensure compliance with company policies, procedures, and regulatory requirements, while keeping communication open and transparent with team members.
• Report team performance and project updates to upper management, making adjustments as needed to meet targets.
• As this role develops, supervisory responsibilities may include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems.

As Part of Our Team, You Will Enjoy:

• 100% Employer-paid medical, dental, vision, and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick, vacation, holiday and birthday pay
• Company provided equipment including uniforms, safety, tools, vehicle, and tech
• Free Race highspeed internet and phone service where available
• Working as part of our diverse team that fosters a culture of appreciation and collaboration, where every member is valued as an integral part of our success

All offers of employment are contingent until all pre-employment requirements are met. These requirements, which vary by position, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment.

All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.

Reasonable accommodation(s) for qualified individuals with disabilities are available as part of the application and interview processes. If accommodations are needed during the application or interview process, or workplace accommodations are required after a job offer is made, please contact [email protected] to initiate the interactive process.

Updated: 12/2024

Compensation details: 22-25 Hourly Wage

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