Job Description

Daniel Defense engineers and manufactures the world’s finest weapon systems and accessories. Our mission to honor God and defend freedom is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home defense, hunting, and sport shooting.

As a System Administrator 1, you will be responsible for the functions outlined below:

Essential Functions:

• Responsible for demonstrating commitment to and leadership of environmental health and safety principles, policies and procedures.

• Design, develop, and administer Business System and Application Servers.
• Design, develop, and administer Endpoint Protection Servers.
• Develop and maintain scripts designed to ease system administration tasks and duties.
• Analyze and monitor performance of systems and servers, advise technical teams of potential problems and/or defects.
• Schedules, installs and tests system software upgrades.
• Administer user accounts in Active Directory, Office 365, and other corporate applications as deemed necessary.
• Serves as technical support for a 24/7 manufacturing operation.
• Integrate new applications and technologies into the enterprise environment.
• Monitors and maintains software licensing and maintenance agreements.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users and management to develop requirements for new systems or modifications.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications.
• Works independently to diagnose and solve complex technical problems
• Maintain daily records of communication transactions, problems and remedial actions taken, or installation activities.
• Image, configure and update desktops and laptops to customer standards.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide technical assistance to computer system users. Answer questions or resolve computer problems for users in person, via telephone, or through remote assistance applications.
• Participates in the company’s efforts to continuously improve in Safety, 6S, Quality, Delivery and Productivity.
• Expected to be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment
• Other responsibilities as deemed appropriate or necessary by management.

Knowledge, Skills and Abilities:

• Bachelor’s Degree in Computer Science, Information Technology, or Computer Information Systems or a related technical discipline with 0-2 years of experience or a combination of related experience, education and/or training to sufficiently and successfully perform the essential functions of the job.
• Works on projects/matters of limited complexity in a support role.
• Work is closely managed.
• CompTIA A+, CompTIA Network+, and MCSA Certifications preferred.
• At least five years of experience supporting end users providing technical assistance and resolving technical issues for all known operating systems.
• Experience in diagnosing complex technical issues.
• Must have great skills in customer service.
• Has knowledge of commonly used concepts, practices and procedures within the field.
• Working knowledge of systems management and deployment appliances.
• Ability to communicate technical concepts to technical and non-technical audiences through use of written and oral communication.
• Analytical and problem solving skills.
• Demonstrates aptitude for learning new technologies.
• Broad knowledge of operating systems and commonly used software applications.
• Strong troubleshooting skills.
• Ability to prioritize responsibilities, manage multiple projects, work under deadlines and work under pressure.
• Ability to work, interact and effectively communicate with all company officials, employees, vendors, customers, etc.
• Competent with computer software such as Microsoft Office (Access, Excel, MS Project, PowerPoint, Publisher, Outlook, Word)
• Demonstrated ability to recognize and work with our Permission to Play Values.

Physical Requirements:

• Must be able to lift and carry awkward items weighing up to 50 pounds.
• Requires intermittent standing, walking, sitting and bending throughout the work day.
• Must be able to work in a manufacturing environment, to include working in and around machinery, exposure to noise and chemicals, lights/lasers, etc.
• Must be able to wear appropriate Personal Protection Equipment as required by your position and/or Company policy.

Daniel Defense is an EOE AA M/F/Vet/Disability employer and promotes a "Drug Free Workplace".

Note: The statements above are intended to describe the general nature and level of work being performed by those assigned to the job. This list is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in this job. Responsibilities are subject to change at the discretion of the employer and do not establish a contract of employment – Daniel Defense is an at will employer.

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